Faq
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\nFAQ
\nBelow you will find answers to the most frequently asked questions about general matters relating to our products, the web store and shipping.
\nAre you looking for specific questions and answers about our donning aids instead? In that case we would like to refer you to the specific product page, where you can find the frequently asked questions per aid at the very bottom.
\nDo you still have questions or need advice about our stocking aids? Please contact us, we are happy to help.
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\nPRODUCTS
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\nWhere can I buy the Steve Originals compression stocking aids?
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\nOur products are exclusively available through our web store www.stockingaid.com.
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\nWhat material are the Steve Originals products made of?
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\nThe Steve Complete is made of ABS, nylon and aluminum.
\nThe Steve EasyON is made of ABS. The Steve Ring OFF is made of nylon.
\nThe Steve Glides are made of a very smooth nylon with silicone coating. The Steve Glide OFF is made of nylon and Velcro.
\nThe Steve Gloves grip gloves are made of latex and polyester. The latex-free gloves contain polyester and nitrile.
\nThe Steve travel bag is made of polyester.
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\nWhat is the best way to wash my Steve Original support stocking puller?
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\nThe Steve Complete, Steve EasyON and Steve Ring OFF can be easily cleaned by washing with mild soap and then thoroughly rinsing and afterwards drying with a clean cloth.
\nThe Steve Glides can be hand washed at 30 degrees. The Steve Gloves grip gloves are washable by hand at 30 degrees and can also be cleaned with alcohol.
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\nHow do I know what size stocking aid I should order?
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\nIt is important that you measure your calf circumference and foot width before placing your order for a Steve Complete or Steve EasyON compression stocking tool. On each product page you will find a clear size chart with all the necessary information.
\nAre you hesitating between 2 sizes? In that case we advise you to order both sizes so you can try them on at home and return the one you don’t need.
\nThe right size Steve Glide Dolphin you choose based on your shoe size. The sizes of the gloves correspond to regular gloves sizes XS=5.5 S=7 M=8 L=9/10 XL=11/12.
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\nSHIPPING, EXCHANGES & RETURNS
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\nWhat countries do you ship to?
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\nWe ship our compression stocking aids basically all over the world.
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\nWhat are the shipping costs?
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\nCanada: Shipping is free from CA$ 70.00 . Below this amount, shipping costs are CA$ 22.35. You have the possibility to opt for FedEx International Connect Plus or FedEx International priority if you would like to have your order delivered faster. For orders up to CA$ 69.99 we charge CA$ 24.59 for Fedex International Connect Plus and from an order amount of CA$ 70 we charge CA$ 18.91. If you opt for Fedex International Priority we charge CA$ 36.98 for all orders.
Outside Canada: Shipping is free from CA$ 129.99. For Express charges please contact us.
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\nWhat is the delivery time?
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\nCanada: If you opted for Standard Shipping, your order will be delivered between 14-21 working days. In case of FedEx international Connect Plus, your order will be delivered between 3-5 working days. For FedEx international priority you can expect 1-2 working days delivery.
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\nCan I track the shipment of my order?
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\nYes, when we ship your order, you will receive an email with a Track & Trace code. With this code you can easily track the shipment of your Steve Originals stocking aid.
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\nHas my order been shipped?
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\nWhen we ship your order, you will automatically receive a confirmation by email. This also contains the Track & Trace code which you can consult for the status of the shipment.
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\nWhat is your policy regarding exchanges and returns?
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\nDid you accidentally order the wrong size or are you not satisfied with the aid you bought? We offer free exchanges or returns up to 30 days after purchase.
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\nHow can I exchange or return my order?
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\nIf you want to exchange or return an order you must first register it online. For this you need the order number of your order. This is mentioned in the confirmation email you received from us.
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\nI have returned my order. What happens now?
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\nWhen we receive your return you will receive a confirmation by email. Unless you have requested to exchange your order, we will refund the purchase price as soon as possible.
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\nPAYMENTS
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\nHow long does it take for my purchase amount to be refunded?
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\nWe strive to refund you as soon as possible, but no later than 5 working days after we have received the returned product.
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\nWhat payment methods do you accept?
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\nAt Steve Originals you can pay with all types of credit cards like Visa, Mastercard, American Express and Discover, but also via PayPall, Google Pay and Apple Pay. Next to this there is also the possibility to buy on account with Klarna and Afterpay.
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\nGUARANTEE
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\nHow long do I have warranty on my Steve Original compression stocking device?
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\nFor the Steve Complete and Steve EasyON we offer you a warranty of 24 months from the date of purchase. The warranty period for the Steve Glide Dolphin and Steve Glide Clipper is 6 months from the date of purchase. Therefore, it is important that you keep your proof of purchase.
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\nHow does the warranty for my Steve Originals work?
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\nWe ask you to activate your warranty for the Steve Complete and Steve EasyON using the warranty registration form. With the help of this information we can improve our products and service.
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\nA part of my Steve Originals compression stocking device needs to be replaced, what should I do?
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\nIf you have a part that needs to be replaced because you for example lost it, please contact us. We have all parts in stock and in most cases we can send you a new part.
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\nABOUT US
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\nWhat are the Steve Originals®?
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\nThe Steve Originals® are a range of unique and self-developed tools for putting on and taking off elastic stockings. With Steve Originals there is always an donning aid that fits your needs and personal situation.
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